jitaac Terms and Conditions

2. Account Registration and Management

To successfully register an account on jitaac, you must provide accurate and complete information. jitaac reserves the right to close an account if false or incorrect information is provided.

2.1 Information Required for Registration

• Full and accurate name (as shown on your national identity card)
• Active mobile number or email address
• Date of birth (for age verification)
• Preferred payment method details

2.2 Account Security

It is your responsibility to keep your account password and login details completely confidential. If any unauthorised access to your account is detected, you must notify our support team immediately. Sharing your account details with anyone else is strictly prohibited.

2.3 Updating Your Information

If any information provided at the time of registration changes, you must notify jitaac immediately. Without accurate contact information, it will not be possible to send you important notifications.

2.4 Identity Verification (KYC)

jitaac may carry out an identity verification process at any time to ensure a safe and transparent service. The following documents may be requested for this purpose:

• Photocopy of National Identity Card (NID) or passport
• Proof of current address
• Proof of ownership of payment method (such as verification of bKash or Nagad number)

If verification is not completed within the specified time, the account may be temporarily suspended.

4. Bonuses and Promotional Offers

jitaac's bonus and promotion offers are provided under specific conditions. It is mandatory to read the relevant conditions carefully before claiming a bonus.

4.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳15,000. For example:

• Deposit ৳1,000 → ৳1,500 bonus → Total balance ৳2,500
• Deposit ৳22,000 → ৳15,000 bonus → Total balance ৳37,000

4.2 Wagering Requirement

Before withdrawing the welcome bonus, you must complete betting equal to 25 times the bonus amount. Example: If you receive a ৳1,500 bonus, you must place a total of ৳37,500 (1,500 × 25) in bets.

4.3 General Bonus Terms

• Each bonus must be used within its specified validity period
• The same promotion cannot be claimed more than once
• Bonus balance cannot be withdrawn directly
• The bonus amount will remain locked until the wagering requirement is completed
• Bonuses may be cancelled if unusual betting patterns are detected
• If multiple accounts are created to take advantage of bonuses, all accounts will be closed

4.4 VIP Cashback

jitaac's VIP program has four levels — Bronze, Silver, Gold and Platinum. Weekly cashback benefits are available at each level:

• Bronze — up to 0.4% weekly cashback
• Silver — up to 0.8% weekly cashback
• Gold — up to 1.1% weekly cashback
• Platinum — up to 1.5% weekly cashback

6. Fair Play and Prohibited Activities

jitaac is committed to maintaining a fair and honest gaming environment. All players must abide by this policy. The following activities are strictly prohibited:

6.1 Prohibited Conduct

• Unusual betting intended to abuse or exploit the bonus system
• Creating multiple accounts within the same family or household
• Placing bets through automated software, bots or scripts
• Any form of fraud, deception or money laundering
• Exploiting technical vulnerabilities in the platform to gain an unfair advantage
• Harassing or showing disrespectful behaviour toward other players

6.2 Consequences of Violations

If any of the above prohibited activities are detected, jitaac may take the following actions:

• Void the relevant bet or winnings
• Forfeit bonuses and promotional benefits
• Suspend or permanently close the account
• Notify the relevant authorities if necessary

6.3 Fair Play Guarantee

All games on jitaac use SSL encryption and Random Number Generator (RNG) technology, which ensures that every outcome is completely unbiased and not predetermined.

8. Responsible Gaming

jitaac believes that gambling is a form of entertainment and not a guaranteed way to make money. We encourage all our members to play responsibly. For more details, please visit our Responsible Gaming page.

8.1 Self-Control Tools

• Setting deposit limits (daily / weekly / monthly)
• Taking a temporary break (cooling-off period)
• Self-exclusion facility
• Reviewing betting history

8.2 Protection of Minors

This platform is only for users aged 21 and above. Parents are advised to use parental control software to prevent minors from accessing it.

8.3 Support & Counselling

If you feel that your gambling habits or those of someone you know are getting out of control, please contact us via our 24/7 live chat support. We are always ready to provide the necessary advice and assistance.

10. Limitation of Liability

jitaac always strives to ensure the quality of its services. However, in certain situations jitaac's liability is limited as follows:

10.1 Technical Issues

jitaac will not be liable for losses caused by internet outages, server problems, or other technical reasons. However, in such situations jitaac will endeavour to provide a reasonable resolution.

10.2 Third-Party Services

jitaac is not directly liable for losses caused by issues with game providers, payment providers, or other third-party services. However, assistance will be provided to resolve such issues.

10.3 Maximum Liability

In any situation, jitaac's maximum liability will be limited to the amount of the transaction in question.

12. Contact & Complaint Resolution

If you have any questions, comments, or complaints regarding these Terms and Conditions, please contact us in the following ways.

12.1 Support Channels

• 24/7 Live Chat — for direct and immediate support
• Email: [email protected] — for detailed complaints or enquiries

12.2 Complaint Resolution Process

Upon receiving your complaint, our team will review it promptly. More complex matters may take additional time, but we take every complaint seriously. All complaints are accepted in Bengali and responded to in Bengali.

12.3 Dispute Resolution

If a dispute arises, an attempt will first be made to resolve it through our customer support team. The necessary steps will be taken to resolve any dispute with the mutual agreement of both parties.